Wednesday, January 25, 2006
My Poor Tablet :(
A few weeks ago I was using my M200 Toshiba Tablet PC when the video suddenly broke up, after which the screen went blank. After several attempts at rebooting and getting nowhere I rappidly came to the conclusion that the video RAM failed. Being integrated into the motherboard this was indeed bad news for the PC, but not such bad news for me since my little precious is covered by a three year warranty, of which there is the better part of two years to run.
This is the fourth fault on this PC. The first fault occured a few days after it arrived. It was a fault in the digitiser which formed a dead reigon on the right inch of the screen which would not respond to the tablet pen. I was offered a new replacement but the local service agent, Volante fixed it and returned it within three days.
The second was again with the digitiser but in this case it stopped responding when I rotated the screen. I had it back twice for this but in the second instance the service agent ordered the part before hand and it was out of my posession less than a day.
The third fault was a dead hard disk drive. This occured after I had it for about three months. Again the tablet was away only a few days.
On the last occasion I delivered the laptop to Ian Knobben of Volante on the Thursday and it was retuned on the following Tuesday, fully operational. Ian has serviced my laptop on each occasion.
The last response is excelent as an average but this is the worst response I have had from Ian. His excuse (as if he needed one) was a doubeling in the number of failed units (the service laptops for a number of manufactures) for this month. January is usually a slow month but for some reason they had 150 units where the average is 65. But despite that the laptop was away less than a week.
I read in the Toshiba forums about people waiting for months for laptops to be returned from warranty repairs. I think Ian nad Volante are to be commended for their prompt response. It demonstrates that prompt and efficient service can be acceived if the company really wants to. I know that Toshiba's reputation in the US has been damaged by the stories of woe that users there tell, but in Adelaide Australia I have nothing but praise for Volante, and more specifically Ian.
This is the fourth fault on this PC. The first fault occured a few days after it arrived. It was a fault in the digitiser which formed a dead reigon on the right inch of the screen which would not respond to the tablet pen. I was offered a new replacement but the local service agent, Volante fixed it and returned it within three days.
The second was again with the digitiser but in this case it stopped responding when I rotated the screen. I had it back twice for this but in the second instance the service agent ordered the part before hand and it was out of my posession less than a day.
The third fault was a dead hard disk drive. This occured after I had it for about three months. Again the tablet was away only a few days.
On the last occasion I delivered the laptop to Ian Knobben of Volante on the Thursday and it was retuned on the following Tuesday, fully operational. Ian has serviced my laptop on each occasion.
The last response is excelent as an average but this is the worst response I have had from Ian. His excuse (as if he needed one) was a doubeling in the number of failed units (the service laptops for a number of manufactures) for this month. January is usually a slow month but for some reason they had 150 units where the average is 65. But despite that the laptop was away less than a week.
I read in the Toshiba forums about people waiting for months for laptops to be returned from warranty repairs. I think Ian nad Volante are to be commended for their prompt response. It demonstrates that prompt and efficient service can be acceived if the company really wants to. I know that Toshiba's reputation in the US has been damaged by the stories of woe that users there tell, but in Adelaide Australia I have nothing but praise for Volante, and more specifically Ian.
Web Site maintenance
The web site http://jmbh.org is currently down for maintenance and should be back up shortly.
This affects the web site and the gallery.
This affects the web site and the gallery.
